FAQ
**FAQ - Full Court Apparel**
**Shipping:**
1. **What are your shipping options?**
We offer standard. Standard shipping usually takes within 20 business days. Please note that shipping times may vary based on your location.
2. **Do you ship internationally?**
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping page for more details.
3. **How can I track my order?**
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your Shopify account.
4. **What if my package is lost or damaged during transit?**
In the rare event that your package is lost or damaged, please contact our customer support team at fullcourtapparel.store@gmail.com, and we will assist you in resolving the issue.
**Payment Options:**
1. **What payment methods do you accept?**
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment options through Shopify, including Shop Pay, Apple Pay, and Google Pay.
2. **Is my payment information secure?**
Yes, your payment information is secure. Our Shopify-powered website uses industry-standard encryption to protect your data and ensure a safe and secure shopping experience.
**Orders:**
1. **How can I modify or cancel my order?**
Once an order is placed, it is processed quickly to ensure prompt delivery. Please contact our customer support team at fullcourtapparel.store@gmail.com immediately if you need to modify or cancel your order.
2. **Can I return or exchange an item?**
Yes, we accept returns and exchanges within 30 days of the purchase date. Please refer to our Returns and Exchanges policy on our Shopify store for detailed instructions.
3. **What if I receive the wrong item or a defective product?**
We apologize for any inconvenience. Please contact our customer support team at fullcourtapparel.store@gmail.com with your order number and details, and we will arrange for a replacement or refund.
**General Inquiries:**
1. **How can I contact customer support?**
You can reach our customer support team by emailing fullcourtapparel.store@gmail.com. We aim to respond to all inquiries within 24 hours.
2. **Are your products only for basketball, or do you cater to other sports?**
While our name is Full Court Apparel, we specialize in providing accessories for various court sports, including tennis, volleyball, and basketball.
3. **Do you offer bulk discounts for team orders?**
Yes, we offer special pricing and discounts for bulk orders. Please contact our team sales department at fullcourtapparel.store@gmail.com for more information.
**Shipping:**
1. **What are your shipping options?**
We offer standard. Standard shipping usually takes within 20 business days. Please note that shipping times may vary based on your location.
2. **Do you ship internationally?**
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping page for more details.
3. **How can I track my order?**
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your Shopify account.
4. **What if my package is lost or damaged during transit?**
In the rare event that your package is lost or damaged, please contact our customer support team at fullcourtapparel.store@gmail.com, and we will assist you in resolving the issue.
**Payment Options:**
1. **What payment methods do you accept?**
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment options through Shopify, including Shop Pay, Apple Pay, and Google Pay.
2. **Is my payment information secure?**
Yes, your payment information is secure. Our Shopify-powered website uses industry-standard encryption to protect your data and ensure a safe and secure shopping experience.
**Orders:**
1. **How can I modify or cancel my order?**
Once an order is placed, it is processed quickly to ensure prompt delivery. Please contact our customer support team at fullcourtapparel.store@gmail.com immediately if you need to modify or cancel your order.
2. **Can I return or exchange an item?**
Yes, we accept returns and exchanges within 30 days of the purchase date. Please refer to our Returns and Exchanges policy on our Shopify store for detailed instructions.
3. **What if I receive the wrong item or a defective product?**
We apologize for any inconvenience. Please contact our customer support team at fullcourtapparel.store@gmail.com with your order number and details, and we will arrange for a replacement or refund.
**General Inquiries:**
1. **How can I contact customer support?**
You can reach our customer support team by emailing fullcourtapparel.store@gmail.com. We aim to respond to all inquiries within 24 hours.
2. **Are your products only for basketball, or do you cater to other sports?**
While our name is Full Court Apparel, we specialize in providing accessories for various court sports, including tennis, volleyball, and basketball.
3. **Do you offer bulk discounts for team orders?**
Yes, we offer special pricing and discounts for bulk orders. Please contact our team sales department at fullcourtapparel.store@gmail.com for more information.